Refund policy

Refund Policy

Last updated: October 21, 2026

PVO Labs sells digital products delivered electronically. Some are subscriptions (Lead Recovery System, monthly or yearly plan). Others are one-time purchases (Jobsite Ready Team). Because a digital product can be accessed and copied right after delivery, the following rules apply.

  1. Jobsite Ready Team (one-time purchase): 14-day refund If Jobsite Ready Team is not right for your crew, email us within 14 days of your purchase and we will refund you in full. No forms, and no reason required. Sections 2 and 3 below do not limit this. When a refund is issued, our access to the shared template is removed and the license for that purchase ends: please stop using and delete the copies made from it.
  2. Subscriptions (Lead Recovery System): when we will refund you Contact us within 14 days of your purchase or of an automatic renewal charge and we will fix the problem or issue a full refund of that charge if:
  • the product cannot be activated as described and our support is unable to resolve it;
  • the product is materially defective or does not work as described on the product page;
  • you were charged twice or received the wrong product.
  1. Subscriptions: change of mind We do not generally offer refunds for a change of mind once a subscription product and its license have been delivered and accessed. Requests are still reviewed individually: write to us and explain the situation.
  2. Renewals and cancellation Subscription plans renew automatically (every month or every year) unless you cancel before your renewal date. To avoid the next charge, cancel before your renewal date by emailing contactpvolabs@gmail.com. Your license stays active until the end of the period already paid. Renewal charges follow the same rules as sections 2 and 3 of this policy. One-time purchases, such as Jobsite Ready Team, never renew.
  3. Beta access Beta access provided at no cost is not eligible for a refund because no payment is made. Beta testers are never charged automatically at the end of the 15-day beta.
  4. How to request a refund Email contactpvolabs@gmail.com with your order number, the email used for the purchase and, if you wish, a short description of the issue. Approved refunds are issued to the original payment method, usually within 5–10 business days depending on your bank. When a refund is issued, the associated license is deactivated or access to the shared template is removed.
  5. Your legal rights Nothing in this policy limits any mandatory consumer rights that apply to your purchase. See also our Digital Product License & Refund Policy.